Return
Policy
Return policy
If you are not completely satisfied with your purchase, simply return the item to us in its unopened and original condition with the original packaging within 14 days of receipt.
We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
Please ensure you create a Return Request by emailing contact@crearpublishing.com before making any arrangements to return an order.
Please note:
Goods will only be accepted for return if they are returned to us within 14 days of delivery unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
Delivery charges are only refundable where goods are faulty and a refund is made.
All books to be returned must be carefully repackaged in their original packing to prevent damage.
Complaints
If we should receive a complaint about any part of our service, by e-mail or contact form, it will be dealt with promptly (we will reply within 7 working days where possible) and it will be handled confidentially and effectively. You can find our contact details on our Contact Us page.